Policies and service terms

Privacy and personal information

When you submit a contact or project enquiry, the site asks for your name, email address, phone number, and message so CMI Group can respond. The form is processed by the website host and sent to CMI Group using its configured email delivery service. Do not include passwords, payment-card information, or other sensitive information in an enquiry.

Website chat messages include your name, email address, message text, and conversation timestamps. They are stored in the CMI website database so authorized staff can review and respond, and the configured email service sends notifications to CMI Group and reply notifications to the email address you provide. Chat history remains until it is deleted under an approved retention process; a specific retention period is not currently published. Access to the staff inbox is restricted to authorized CMI Group accounts. Do not use chat to send passwords, payment details, or sensitive documents.

The website also has a public review feature that may collect a name, rating, and review text. Where enabled, reviews are stored in the website database and may be displayed publicly after moderation. Do not include private contact or financial details in a public review.

The optional conversion report stores aggregate daily counts by event and public page path. It is designed not to store visitor identifiers, cookies, query strings, form content, or IP addresses. The site also embeds third-party content such as Google Maps; those providers may receive information when their content loads or you follow their links, under their own privacy terms.

For a privacy question or a request concerning information you submitted, email cmi.groupuganda@gmail.com. Requests are handled subject to applicable legal, operational, and security requirements. This page does not specify a data-retention period because one is not currently published.

Service terms and estimates

Website descriptions, galleries, and estimator results are general information and do not by themselves create a construction or property-management contract. Before work starts, confirm the parties, scope, deliverables, specifications, approvals, price, taxes, exclusions, payment milestones, schedule, reporting, change process, and handover requirements in a written agreement.

Project costs and schedules depend on the agreed scope, site conditions, specifications, quantities, location, approvals, materials, and other project factors. Request a written, project-specific proposal and clarify any assumptions before accepting it. The wall/block estimator is an approximate quantity-planning aid only; it is not a quotation, measured survey, engineering advice, or a full bill of quantities.

Visitors are responsible for confirming that project information, land documents, permissions, and other material supplied for an estimate or engagement are accurate and complete. CMI Group should identify any required professional review or statutory approval in the project agreement.

Payments, cancellations, and refunds

Payment checkout is provided through PesaPal. Review the amount, currency, recipient, reference, and any processor fees shown at checkout before confirming a payment. A payment return page or browser redirect is not, by itself, proof that payment succeeded; retain the processor confirmation and contact CMI Group if the status is unclear.

This website does not publish a universal cancellation window, refund guarantee, or refund processing time. Eligibility depends on the payment purpose, work already performed, third-party charges, and the written agreement that applies. If you need to cancel or believe a payment was made in error, contact CMI Group promptly with the transaction reference at cmi.groupuganda@gmail.com or +256 789 612 187. CMI Group will review the request against the applicable agreement and payment record; this request does not guarantee a refund.

Warranty, defects, and maintenance

CMI Group does not publish a blanket warranty period or standard maintenance package on this website. Warranty coverage, exclusions, notification deadlines, inspection procedures, and remedies must be confirmed in the applicable signed project agreement or handover documents.

For maintenance or a reported defect, contact CMI Group with the project reference, location, description, and supporting photos. Do not undertake work that could create a safety risk; seek urgent local assistance where necessary. Maintenance responsibilities and any chargeable follow-up work are agreed separately unless the written project terms say otherwise.

Questions and contact

For policy questions or to discuss project-specific terms, contact CMI Group at cmi.groupuganda@gmail.com or call +256 789 612 187.

This information is a plain-language website summary, not legal advice. CMI Group should have the final service, privacy, and payment terms reviewed for compliance with applicable Ugandan law before relying on them as formal contractual policies.